1-3 Year Extended Service Plan

Purchasing Service Plans

• Select 1, 2 or 3yr contract options
• Effective date starts when product is purchased.
• Contract can only be purchased at the point of sale (can't be purchased after the fact).

Service Plan Cover Labor Costs

• During the contract period specific parts costs are covered under warranty, these parts and time periods are specified in the owner's manual.
• After parts warranty has expired there may be charges for any additional parts needed.

What is Not Covered Under Warranty

• Any damage or issue that was caused by product misuse. Misuse is outlined in the product owner's manual.
• Instructional use of product.
• Programming to customer's needs.
• Adjustments or fittings to meet customer's needs.
• Issues regarding fabrics, tires or any wear-and-tear components.
• Shipping Damage or product set-up
• Batteries

Procedure for Requesting Service

• Call Merits Health Products to request service at 1-800-963-7487
• Information needed to process Service Call - 

A detailed description of issue

• You should discontinue use of product immediately upon discovery of problem
• Technical service will enter all information & request a technician dispatch.
• The closest technician will be contacted & given a work order to complete the repairs
• Field service jobs are typically set up in 24-48 hours of initial request.
• You will be contacted within 24hrs of the job  being set-up to advise you who will be calling to schedule a home visit.
• If there is no technician in the area, one will be recruited. This process can take up to 5-7 business days depending on the location.
• Upon receipt of parts the technician will contact you to set up an appointment