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Frequently Asked Questions

Mobility Scooters

What is the difference between a lead acid battery and a lithium ion battery?

For mobility scooters and power wheelchairs, the choice between lead acid and lithium-ion batteries significantly affects performance, weight, and usability. Lead acid batteries are heavier and have a lower energy density, making them bulkier and requiring more frequent replacements. However, they are more affordable upfront. Lithium-ion batteries, in contrast, are lighter and have a higher energy density, offering longer ranges and lifespans with less bulk, but they come at a higher initial cost. The choice between the two often comes down to balancing cost considerations with the need for performance and convenience.

Do you offer free delivery?

Yes. Delivery is free to your home address.

Do you set up my mobility scooter in my home?

Some of our scooters come with in-home set up. You will need to check the product page. It is usually clearly stated whether we do this.

If it doesn't, you can rest assure it will be easy to put together.

How far can a mobility scooter travel on a full charge?

The distance a mobility scooter can travel on a full charge varies by model but typically ranges from 8 to 50 miles.

Factors like battery size, scooter type, terrain, and user weight affect the actual range.

Can mobility scooters be used on the road?

Mobility scooters can be used on sidewalks and in pedestrian areas.

Certain types, classified as Class 3 scooters in some regions, are road-legal but must comply with specific regulations, including a maximum speed of 8 mph, lights, and indicators.

Do I need insurance for my mobility scooter?

While not legally required in every jurisdiction, insurance is highly recommended for mobility scooters to cover damages, theft, and third-party liability.

Can mobility scooters be used in the rain?

Mobility scooters are designed to be water-resistant and can be used in light rain.

However, it's advisable to avoid heavy downpours and standing water to prevent damage to electrical components.

Are mobility scooters allowed on public transportation?

Yes, mobility scooters are generally allowed on public transportation, but it's essential to check with local transit authorities for specific regulations and size restrictions.

How do I choose the right size mobility scooter?

Consider your environment (indoor vs. outdoor), body weight, height, and personal comfort.

Compact scooters are suited for indoor use, while larger, more durable scooters are better for outdoor terrain.

What maintenance does a mobility scooter require?

Regular maintenance includes battery charging and care, tire pressure checks, brake inspections, and cleaning. Always refer to the manufacturer's guidelines for specific maintenance recommendations.

Can I take my mobility scooter on an airplane?

Yes, you can take mobility scooters on airplanes. Inform the airline in advance as they have specific procedures for handling mobility aids. The battery type may determine how it's transported.

Are there weight limits for mobility scooters?

Yes, mobility scooters have weight limits, which vary by model. It's crucial to choose a scooter that supports your weight for safety and optimal performance.

How do I safely store my mobility scooter?

Store your mobility scooter in a dry, secure location. If storing for extended periods, fully charge the battery and consider disconnecting it to prevent drainage. Cover the scooter to protect it from dust and damage.

How much does a mobility scooter typically cost?

The cost of mobility scooters can vary significantly based on features, brand, and customization, ranging from $499 to over $9,000 for advanced models.

Power Chairs

Do you set up my Power Chair in my home?

Some of our chairs come with in-home set up. You will need to check the product page. It is usually clearly stated whether we do this.

If it doesn't, you can rest assure it will be easy to put together.

What is the difference between a power chair and a mobility scooter?

Power chairs are operated by a joystick and offer more maneuverability in tight spaces, making them ideal for indoor use. Mobility scooters are steered with handlebars and are better suited for outdoor distances. Power chairs often have more seating support and customization options.

How long does the battery last on a power chair?

The battery life of a power chair can vary widely depending on the model and usage but typically ranges from 8 to 20 miles on a full charge. Factors like the user's weight, terrain, and battery age can affect this.

Are power chairs covered by insurance or Medicare?

In many cases, yes. Coverage depends on the specific insurance policy and medical necessity. Medicare Part B may cover power chairs if prescribed by a doctor for use in the home.

Can power chairs be used outdoors?

Yes, many power chairs are designed for both indoor and outdoor use. Outdoor models have features like larger wheels, enhanced suspension, and more powerful motors to navigate uneven terrain.

Can power chairs go on airplanes?

Yes, power chairs can be taken on airplanes. Notify the airline in advance as they have specific guidelines for handling and storing electric wheelchairs during the flight.

How do I transport a power chair?

Power chairs can be transported using wheelchair-accessible vehicles, ramps, or lifts. Some models are designed to be easily disassembled for transport in a standard vehicle.

How fast do power chairs go?

The speed of power chairs varies by model but typically ranges from 3 to 5 mph. Some high-performance models may offer higher speeds.

What maintenance is required for a power chair?

Regular maintenance includes battery charging and care, checking tire pressure and tread, ensuring the joystick and controls function properly, and cleaning the chair. It's also important to have the chair inspected by a professional annually.

How much does a power chair cost?

The cost of power chairs can vary significantly based on features, brand, and customization, ranging from $1,500 to over $15,000 for advanced models.

Can I customize my power chair?

Yes, many power chairs offer customization options for seating, controls, footrests, and other accessories to meet individual needs and preferences.

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